Return and Refund Policy
WMW Didactic Products has a 14-day online purchase return policy. Every customer has 14 days after buying/receiving their item(s) to request an online return authorization via email at customerservice@wmwdidactic.com
To be eligible for a return/exchange, your item(s) must be in the same, new condition as purchased.
Items MUST be unused and with all parts included, and must not show signs of use.
Damaged or defective items will be handled on a case-by-case basis as we do our very best to inspect items for defects prior to shipping.
To start an online sale return, please contact us at customerservice@wmwdidactic.com A return product form will be emailed to you to complete. Return the form via email along with pictures of the product. If your return is accepted, WMW Didactic Products will send a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once a returned or exchanged product is received it will be inspected by a member of our team. If the product is in new and resalable condition, a refund or credit will be issued.
damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct any mistake.
exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or denied. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take up to 7-10 business days for your bank or credit card company to process and post the refund too.
- (407) 495 0050
- customerservice@wmwdidactic.com
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5715 Shadow Pines Court
Lincoln, NE 68516